Throughout the sales process, your customers have various interactions with your business. The most important moment? When their delivery comes in and they can start using their new product. In that moment, your (online) service, delivery, packaging and product all come together. So, there’s no better time to ask for feedback. Use that moment. Print a QR-code on the package, the receipt or add our card in the box. Capture the moment and ask for feedback.Book a demo
By collecting input ‘in the moment’, data will be more reliable. Nudge your customers to give feedback; we recommend to add a small incentive. A discount or free shipping on their next order will increase conversion. Ask them to subscribe to your newsletter as well!