How do you smoothly measure patient satisfaction?
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How do you smoothly measure patient satisfaction?
Do you have enough securities in your quality process? Or do you blindly trust on what patients tell their doctor in the waiting room?

How do you smoothly measure patient satisfaction?

 

 

Niek Ritzen
CEO and Co-founder qrite | The Feedback Revolution

 

 

Do you have enough securities in your quality process?
Or do you blindly trust on what patients tell their doctor in the treatment room?

Three practical tips for receiving feedback in healthcare:

  1. Ask for feedback continuously, not only afterwards.
  2. Reward people who give feedback.
  3. Make it accessible, including the option to send a photo.

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Insights in feedback in healthcare
How do you smoothly measure patient satisfaction?

In this blog you’ll find tips on how to gain insights from the feedback that your patients give you. But we’re not only going to talk about feedback. This whitepaper also provides tips on how to service your patients in a quick and convenient way. Information will be relayed directly to you instead of through the world wide web in the shape of a survey.

We have three tips you can apply immediately when you want to improve the quality of healthcare and really act on feedback.

The three tips we want to elaborate on:

  1. Ask for feedback continuously, not only afterwards.
  2. Reward patients who give feedback.
  3. Make giving feedback about the patient experience accessible and give the option to send a photo.

 

Targeted feedback, anywhere in the hospital.
Many large hospitals have hundreds if not thousands of different rooms, spread across different buildings. qrite offers your patients and your employees the possibility to give feedback wherever they want. Start using qrite and start measuring quality everywhere! Read the story.

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Tip 1: during the visit
Ask for feedback continuously, not only afterwards.

There are more and more review websites popping up for the healthcare industry. At the same time, many branches of healthcare are required to measure patient satisfaction by gathering feedback. Besides that, the healthcare industry is more aware of improving quality trough the input of patients in a Plan-Do-Check-Act cycle for example. More than enough reasons to collect feedback continuously and in realtime.

People don’t just give feedback when they’ve had a negative experience. A lot of times they just want to give some constructive criticism. That’s why it’s so important to measure, analyze and act on patient feedback continuously.

Collecting or giving feedback is most valuable when it’s asked or given during the experience a patient is having. As a quality assurance officer in healthcare, it’s very important to pinpoint this moment. An easy way to collect feedback in the moment, is by using QR-codes in the waiting room or on a patients appointments card.

A few tips to get started right away:

  1. Make sure it’s clear where the patient can give his or her feedback.
  2. Make sure it’s clear who handles certain types of feedback.
  3. Make receiving and handling feedback part of your operational system.
  4. Make sure a patient can leave digital feedback in an easy way.

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Tip 2: incentive
Reward feedback

Dozens of companies give their customers a reward to give feedback about their product and/or service. Probably you’re already doing this yourself. An incentive is a trigger to receive feedback. An incentive doesn’t always mean a monetary reward, it can also be a follow up.

Using incentives

There are a few types of incentives you can use to stimulate giving feedback in healthcare. We’ll discuss three of them:

  1. Follow up: was there something wrong during the visit or treatment? React to it right away and try to start a conversation with the patient.
  2. Reward: leave feedback about the order and receive a discount in the restaurant.
  3. Give back other value: do you have a specific interesting video? Then show your video presentation on the thank you-screen. This way you will gather valuable feedback and your patient gets access to the video. Win – win!

 

Reward feedback

Good ideas and feedback are worth a whole lot to any company. The possibility to look at your own services through your customers eyes is priceless. That’s why it’s so important to gather feedback.

You can gather feedback in an easy way with the qrite tool.  Want to get started right away?  Book a live qrite demo instantly.

 

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Tip 3: improving service
Make giving feedback about the patients experience accessible and give the option to send a photo. 

As an entrepreneur, manager or quality supervisor you’re constantly working on maintaining and improving the service to your patients. Maybe you use periodic quality reports as input for your activities. But did you already think about letting your patients help you to improve your quality?

You can make giving feedback accessible by adding a QR-code to the situations in which you’re having contact with the patient. In that way you enable your patients to leave feedback in a fast and easy manner.

It’s important to link your surveys to the experience your patient is having on the moment they give the feedback. By making smart surveys you can use the feedback to analyze and give insights on certain patient experience.

It’s very helpful to give your patients an option to leave a photo with their feedback. In that way, you’ll get great insights into what the patient actually sees. This can help you to analyze, improve and react to feedback.

Learn more about our solution for healthcare feedback.

 

Start putting these steps into action today and grow your business
qrite can help you collect, analyze, and understand customer feedback. We can usually integrate our approach into your business operation within 24 hours. If you start today, you’ll start collecting more, and better feedback tomorrow. Join The Feedback Revolution! Book a demo with us, and I’ll happily show you how it works. Book a demo!

Smart. Instant. Easy.

Easily keep an eye on your customers’ feedback, 24/7. Get started today.